Conversing
naturally is key to your success in the business world. Knowing when to
initiate a conversation, keeping it interesting by asking effective questions,
sharing your own stories and ending a conversation with kindness is an art. Create connections by following these seven
steps:
Step
1: Exude
confidence. When you're comfortable in your own skin, you make others
comfortable. If you take the attitude
that you bring something to the table, you will see that attitude reflected in
others. Remember: Enthusiasm is infectious.
Step
2: Show up
with something to say. Always be on the
lookout for material. Although it may
sound contrived, I read The Wall Street Journal looking for interesting, timely
information that I can share at my next get-together: a party, association meeting or business
affair. Think about keeping a file that
you can review before your next event.
Step
3: Begin with
a question. Besides showing interest in
someone, one simple question can start an entire conversation. Asking something a bit unusual sets you apart
from the crowd. Rather than, "What
do you do?" ask, "How do you enjoy spending your weekends?"
Step
4: Find common
ground. The surest way to build rapport
is to find something you have in common and build on that interest. Don't shy away from topics that have nothing
to do with business. They often create
the perfect connection.
Step
5: Focus on
others. Putting your energy and interest
in another person marks you as a great conversationalist. Englishman Raymond Mortimer once described the
art of conversation in the United States as "not tennis, in which you
return the other fellow's serve, but gold, in which you go on hitting your own
ball." Keep that back and forth
volley going with conversation.
Step
6: Be
inclusive. Excluding others in the group
is a conversation killer. Make eye
contact with everyone in the group, not just the person who asked you a direct
question.
Step
7: Close a
conversation with class. When a
conversation naturally lulls, take advantage and say, "It's been my
pleasure talking with you. I hope our paths cross again soon." Before leaving, be certain to thank the hosts.